Service Transition Specialist - IT Processes & Quality
MP Solutions
- The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
- 1. Process Execution & Monitoring:
- Coordinate alignment of service transition process dependencies, requirements and communications need.
- Support planning and coordination of service transition activities (incl. Release and Test Management).
- Support service readiness achievement and realization of transition milestones.
- 2. Documentation & Reporting:
- Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
- Create reports on transition performance.
- Assist in preparing materials for internal reviews and overview across project, changes and releases.
- 3. Quality Assurance Support:
- Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
- Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
- Support training initiatives to promote adherence to quality standards.
- 4. Continuous Improvement:
- Track improvement initiatives within the organization in order to assure alignment with strategic objectives
- Gather feedback from stakeholders to identify opportunities for process optimization.
- Support the implementation of process changes and quality improvements.
Requirements
- Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
- Experience: 4-5 years in IT operations, process management, or quality assurance roles.
- Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
- Skills: Good organizational skills with attention to detail.
- Good understanding of IT process and quality management principles.
- Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
- Effective written and verbal communication skills both in English and Hungarian
- Ability to work collaboratively across teams and prioritize tasks effectively.
- Success Metrics
- Up-to-date and informative documentation of transition initiatives.
- Accurate and well-maintained process supporting documentation and reporting.
- Successful support in mediation and maintenance of the process requirements.
- Reduced process inefficiencies and improved stakeholder satisfaction.
- This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.
Benefits
- Take over an important and challenging role with high visibility
- Gain insight into the defense and automotive industry
- Make use of the broad network with over 30.000 great colleagues at our company
- Benefit from various professional trainings and events
- Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
- Written and verbal communication skills in German is an advantage